Terms of Service

Welcome to HolisticLifeHub.co.uk ("we," "our," or "us"). By accessing or using HolisticLifeHub.co.uk (the "Website"), you agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree with any part of these Terms, you must not use our Website.

1. Use of the Website​
1.1. License
We grant you a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes.

1.2. Prohibited Activities
You agree not to:

Use the Website for any unlawful purpose or in violation of any local, national, or international law.

Interfere with or disrupt the Website or servers or networks connected to the Website.

Attempt to gain unauthorised access to any portion of the Website or any other systems or networks connected to the Website.

2. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of HolisticLifeHub.co.uk or its content suppliers and is protected by intellectual property laws. You may not use any content from the Website without our prior written permission.

3. Disclaimers and Limitation of Liability
3.1. Disclaimer of Warranties
The Website is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Website, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

3.2. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Website.

4. Privacy Policy
4.1. Information Collection
We collect personal information that you provide to us, such as your name, email address, and any other information you choose to provide. We also collect information automatically when you use the Website, such as your IP address, browser type, and browsing activity.

4.2. Use of Information
We use your information to:

Provide, operate, and maintain the Website.

Improve, personalise, and expand the Website.

Understand and analyse how you use the Website.

Develop new products, services, features, and functionality.

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes.

4.3. Cookies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

4.4. Data Sharing
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our Website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

4.5. Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

5. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on the Website and updating the "Last Updated" date above. Your continued use of the Website after such changes will constitute your consent to the changes.

6. Contact Us
If you have any questions or concerns about these Terms, please contact us at holisticlifehub24@gmail.com.

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Shipping Policy

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Thank you for shopping with Holistic Life Hub! We strive to offer a seamless delivery experience and provide a range of shipping options to suit your needs. Please review our shipping policy below for information on delivery times, rates, and other important details.

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UK Delivery

• Standard Delivery (2-3 Business Days): £3.15
  Free on orders over £50.

• Express Delivery (1-2 Business Days): £4.15
  Free on orders over £75.

 

International Delivery

• Tracked Delivery to EU (7-14 Business Days): £12.45
  Free on orders over £100.

• Tracked Delivery to Rest of the World (10-20 Business Days): £19.95
  Free on orders over £150.

 

Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 3:00 PM GMT will be processed the following business day. Once your order is processed, it will be dispatched using the selected shipping method.

 

Delivery Times

Delivery times are estimates and may vary due to unforeseen factors such as customs delays or peak holiday periods. While we strive to meet the expected delivery windows, we cannot guarantee exact delivery dates, particularly for international shipments.

 

Tracking Your Order

For both UK Express and International deliveries, you will receive a tracking number once your order has been dispatched. You can use this to follow your parcel’s progress.

 

Free Shipping

We are pleased to offer free shipping on the following orders:

• UK Standard Delivery for orders over £50

• UK Express Delivery for orders over £75

• EU Tracked Delivery for orders over £100

• International Tracked Delivery (Rest of the World) for orders over £150

 

Customs and Import Duties

For international deliveries, customs and import duties may apply. These charges are the responsibility of the buyer and are determined by the customs office of the destination country. We recommend checking with your local customs office for more information.

 

Delivery Issues

If your order has not arrived within the expected time frame or if there are any issues with your shipment, please contact us at holisticlifehub24@gmail.com, and we will do our best to assist you.

We appreciate your support of Holistic Life Hub and look forward to serving you!

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​Refund Policy

At Holistic Life Hub, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return and refund policy to ensure your peace of mind.

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Returns

You have 14 days from the date you receive your order to request a return or refund. To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in the same condition that you received it.

• The item must be returned in its original packaging.

• You will need to provide proof of purchase, such as your order confirmation or receipt.

Please note: Some products are non-returnable for hygiene or safety reasons. These include:

• Opened or used essential oils, tea, or aromatherapy products.

• Customized or personalized items.

 

How to Return an Item

To initiate a return, please follow these steps:

1. Contact us within 14 days of receiving your order at [your email/contact information], providing your order number and reason for return.

2. We will provide you with the return shipping address and instructions on how to send your item back.

3. You will be responsible for the cost of return shipping, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be automatically refunded to your original method of payment within 5-10 business days.

 

Please note:

• Shipping costs are non-refundable, except in cases of defective or incorrect items.

• If you received free shipping and your return lowers the original order amount below the free shipping threshold, the original shipping cost will be deducted from your refund.

 

Late or Missing Refunds

If you haven’t received a refund after 10 business days, please take the following steps:

1. Check your bank account or credit card statement again.

2. Contact your credit card company or bank, as there may be some processing time before your refund is officially posted.

3. If you’ve completed these steps and still have not received your refund, please contact us at holisticlifehub@gmail.com.

 

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us to arrange the exchange.

Contact Us

If you have any questions regarding our refund policy, feel free to reach out to us at holisticlifehub@gmail.com. We are here to assist you and ensure a smooth return process.